Fleet Feet Pleasanton

Thank you for your recent purchase at Fleet Feet Pleasanton! We value your opinion and would love to hear about your recent visit. Please take a moment to complete a short survey. First off, on a scale from 0 - 10, how likely are you to recommend Fleet Feet to a family member, friend, or colleague? 0 = Not at all likely ... 10 = Extremely likely 10 Please tell us why you gave us that rating? I had never been to Fleet Feet before and just happened to wander in as I needed a new pair of good shoes. The gentleman that helped me was so friendly and extremely knowledgeable. He definitely taught me a LOT about shoes that I never knew. I ended up leaving with a new pair of shoes and insoles to help with arch support. This is hands down the best fitting and most comfortable pair of shoes I've ever worn. I will definitely be back and will be letting all of my friends and coworkers know about the amazing, custom service this establishment provides! 😁

I can't say enough good things about my experience at Fleet Feet! As an avid runner training for my first marathon, I knew I needed to invest in a good pair of running shoes. The staff at Fleet Feet went above and beyond to help me find the perfect pair. The store has an amazing selection of top running shoe brands like Brooks, Saucony, Asics, and more. I told the employee what kind of running I do, any injuries, my gait, and he proceeded to bring out multiple options for me to try on. I tested each pair by walking and jogging across the store. They even have a treadmill so you can get a feel for how the shoes perform at different speeds. After narrowing it down to two pairs, the employee used the store's 3D foot scanner to analyze my feet and determine my exact sizing and fit needs. Thanks to the data from the scan, he helped me choose the optimal shoe for my foot type. I walked out feeling extremely confident in my purchase knowing the shoes were customized to my feet. The staff's passion and knowledge for running is unmatched. They take the time to listen to your needs and make thoughtful recommendations, rather than just pushing the trendiest shoes. I appreciated the thorough gait analysis and professional advice on things like socks, shoe care, and accessories to prevent injury. I can't thank Fleet Feet enough for their top-notch customer service and dedication to getting me in the perfect pair of running shoes. I would highly recommend them to any fellow runner or athletic shoe shopper. Their expertise and attention to detail is incredible. Five stars for sure! (i got the mizuno waverider 26 and the inserts)

Elliot was great! Very helpful and efficient. I mentioned I had a meeting in 40 minutes and he was mindful of ensuring I was done before then. He was training a new gal. Sorry, I don't remember her name. She was very helpful too. Overall, both were very professional and knowledgeable. As a new runner, I felt very comfortable and in good hands. I'm definitely coming back.

If you want individualized service, this is the shoe store to go to. I recommend making an appointment online before going to the store, because even with an appointment, I waited approximately 20 minutes on a weekday. Elliott, the associate who assisted me, was very knowledgeable and helpful. Your arch and the way you walk are evaluated electronically. The associate then recommends the correct shoe for your foot type. The shoes are not cheap dollarwise, but if you want a shoe that fits well and is specifically tailored to your feet, the cost, in my opinion, is worth it.

The sales associate that helped us was wonderful in nearly every way. He was so knowledgeable, and was able to answer every question I had intelligently & informatively. (That is saying a lot as I am a nurse and always ask several difficult questions that often stump people.)He was so patient and took his time to really listen and find the right shoes for both my boyfriends & my needs. He also took the time to explain how and why certain shoes would be best for us. It took both of us trying on several different shoes for us to find the right fit but he never rushed us or made us feel like we were taking too long. Friendly, super knowledgeable/helpful and all around great customer service. You can tell he’s been doing this job for a good amount of time so I was happy we got such an experienced sales person. His name is Jahadi from the Pleasanton store & he deserves recognition from management. I will be referring other friends & family to the store after my two great experiences with him! This is also to say the fleet feet model of foot & gait analysis is unmatched by any other shoe store. It’s so helpful & scientific to be fit in proper shoes this way. Also, because I’ve been here twice before I have data tracking how my feet have changed over the years. This is especially helpful after I had an injury & also because I work on my feet all day. I found out I’ve been wearing shoes that are a size too small now because my feet have changed. I also have data on how my arch’s have changed. I highly recommend everyone who has feet get fitted for shoes here at least once! The analysis & time spent with you are FREE! But hopefully you buy the perfect shoes there & see how worth it is! Our feet are the foundation of our entire body, functionally good shoes are so important to avoid injury. I hope I’ve convinced you, it’s changed my life as a nurse having the right shoes.

Fleet Feet does an exceptional job at making sure you are fitted for the BEST shoe possible. They take their time to ensure you have what you need to be successful with your physical activity. Judhai is the store manager and offers the most extraordinary customer service I have experienced in a long time. He was so present to my needs and did not waiver, even though the store was filled with customers. A+ experience. Don’t worry about the wait - it is 100% worth it!